Crash StepsIndependent public guide · not a law firm

Educational information only. This is not legal advice, medical advice, or an emergency service. It does not create an attorney-client relationship, and a disclaimer is not a promise that the page fits your crash. If someone may be hurt, call 911.

Provenance

Sources

Every source below was opened while preparing the November 8, 2026 edition. The link is the authority. This page is the index.

Official pages reviewed November 8, 2026.

A longer claim-by-claim manifest ships with the project as docs/source-verification.md. If a later reader has only this website, the list below is the public index. Pages also repeat the sources they rely on.

  • Get help with an insurance complaint

    Texas Department of Insurance · checked 2026-11-08

    Official complaint starting page, insurance-type selection and existing-complaint document route.

  • Insurance Code Chapter 542, claim handling and prompt payment

    Texas Legislature · checked 2026-11-08

    First-party claim definition, acknowledgment, decision and payment stages, business-day definition and exceptions in §§542.051–542.060.

  • Civil Practice and Remedies Code Chapter 16

    Texas Legislature · checked 2026-11-08

    Accrual, two-year injury and property-damage limitations, disability provisions and weekend/holiday rule; calendar illustrations are not legal deadline determinations.

  • Transportation Code Chapter 550, Collisions and Collision Reports

    Texas Legislature · checked 2026-11-08

    Stopping, information, aid, immediate notice, officer reports, release of reports, and municipal authority to require a report.

  • Transportation Code § 541.002, Governmental authorities

    Texas Legislature · checked 2026-11-08

    Subtitle C defines “Department” as the Department of Public Safety, except where a later section says otherwise.

  • Transportation Code § 601.072, Minimum coverage amounts

    Texas Legislature · checked 2026-11-08

    Minimum liability amounts used to establish financial responsibility. Confirmed against TDI and DPS pages, not only this statute page.

  • Civil Practice and Remedies Code § 16.003, Two-year limitations period

    Texas Legislature · checked 2026-11-08

    The general two-year period for many personal-injury suits, including the exceptions named in that section.

  • Crash reports and records

    Texas Department of Transportation · checked 2026-11-08

    TxDOT is custodian of officer crash reports, CR-3 purchase path, $6 and $8 copy fees, possible card surcharge, and the end of CR-2 retention.

  • Current TxDOT crash-report purchase starting page

    Texas Department of Transportation · checked 2026-11-08

    Working official landing page linking the current CRIS purchase route; the direct CRIS portal returned HTTP 403 to automated access.

  • How to contact HPD

    Houston Police Department · checked 2026-11-08

    911 for emergencies, and (713) 884-3131 for non-emergency police service inside Houston city limits.

  • HPD phone directory

    Houston Police Department · checked 2026-11-08

    Directory listings for Hit and Run and for non-emergency dispatch. Not a substitute for 911.

  • HPD public information requests, accident / crash report section

    Houston Police Department · checked 2026-11-08

    HPD’s published ways to request an officer crash report, the $6 mail fee, the 1200 Travis counter, and the 5-to-8-day processing sentence.

  • HPD crash report request form (English), Rev. 12/25

    Houston Police Department · checked 2026-11-08

    Form tells requesters to wait at least 10 days, lists $6 and $8 fees, and gives Records as (713) 308-8500 option 3.

  • Formulario de solicitud de informe de accidente HPD

    Houston Police Department · checked 2026-11-08

    Spanish request form published by HPD. Same wait-and-fee instructions were visible on the form.

  • HPD services index

    Houston Police Department · checked 2026-11-08

    Links for purchasing a crash report, finding a towed car, and a driver’s crash-report page.

  • HPD General Order 600-09, Crash Investigations

    Houston Police Department · checked 2026-11-08

    Internal order describing when a call-taker sends an officer. Not treated as a complete statement of a driver’s legal duty.

  • Tow and Go

    City of Houston · checked 2026-11-08

    Freeway stall program, assistance number (713) 881-3333, and the exclusion of tollways and Katy Freeway HOT lanes.

  • Non-consent tow rates index

    City of Houston Administration & Regulatory Affairs · checked 2026-11-08

    Index of the city’s yearly non-consent tow rate letters, including 2026.

  • Non-consent tow rates effective January 1, 2026

    City of Houston · checked 2026-11-08

    $232 non-consent tow and heavy-duty hourly rate in the November 25, 2025 letter.

  • Motorist Bill of Rights, revised December 12, 2025

    Houston Police Department · checked 2026-11-08

    $232 for the first 20 miles and $4.64 per extra mile for listed non-consent situations, plus complaint contacts.

  • Towed vehicles FAQ

    Houston Police Department Auto Dealers Detail · checked 2026-11-08

    Tow line (713) 308-8580, mileage rate, and the FAQ’s description of when Tow and Go is not free.

  • Find my towed car

    Linked from Houston Police Department services · checked 2026-11-08

    The lookup tool HPD’s services page and Motorist Bill of Rights tell people to use. It is not operated by this guide.

  • Report Crime page, Traffic Crash section

    Harris County Sheriff’s Office · checked 2026-11-08

    HCSO’s own scene guidance and non-emergency number (713) 221-6000. This is sheriff’s-office practice, not Chapter 550.

  • Case status inquiry

    Harris County Sheriff’s Office · checked 2026-11-08

    HCSO directs vehicle-crash information questions to Vehicular Crimes at (713) 274-7400.

  • Auto insurance guide

    Texas Department of Insurance · checked 2026-11-08

    30/60/25 liability minimums, coverage types, PIP and UM/UIM rejection in writing, deductibles, claim-handling deadlines, actual cash value, repair-shop choice, like-kind parts, total losses and salvage, rental cars, medical-claim releases, appraisal, TDI complaints, and the Justice Court amount.

  • Will your auto insurance pay after a hit-and-run crash?

    Texas Department of Insurance · checked 2026-11-08

    TDI’s description of collision and UM/UIM property-damage coverage after a hit-and-run. Liability does not repair your own car.

  • Steps to getting your home or car insurance claim paid

    Texas Department of Insurance · checked 2026-11-08

    Tell your own insurer even when another company may pay, and keep photos and receipts.

  • Consumer Bill of Rights: Personal Auto Insurance

    Texas Department of Insurance · checked 2026-11-08

    Deadlines after a claim on your own policy, repair-shop choice, and the catastrophe extension.

  • Get help with an insurance question

    Texas Department of Insurance · checked 2026-11-08

    Consumer Help Line 800-252-3439, weekdays 8 a.m. to 5 p.m. Central.

  • Financial responsibility insurance certificate (SR-22)

    Texas Department of Public Safety · checked 2026-11-08

    DPS statement of the same 30/60/25 minimum liability amounts.

  • Symptoms of mild TBI and concussion

    Centers for Disease Control and Prevention · checked 2026-11-08

    Danger signs after a bump, blow, or jolt to the head, and the statement that symptoms can be delayed.

  • About mild TBI and concussion

    Centers for Disease Control and Prevention · checked 2026-11-08

    CDC’s statement that a person with a possible mild TBI should be seen by a health care provider.

  • Insurance Code Chapter 1954, Insurance for Transportation Network Company Drivers

    Texas Legislature · checked 2026-11-08

    Rideshare insurance phases: $50,000/$100,000/$25,000 liability while logged on and waiting, $1 million aggregate during a prearranged ride, who may provide the coverage, the company’s first-dollar duty when a driver’s coverage lapses, required disclosures to drivers, personal-policy exclusions, proof-of-insurance and logged-on disclosure duties, and log-on/log-off times in claim investigations.

  • Civil Practice and Remedies Code Chapter 101, Tort Claims

    Texas Legislature · checked 2026-11-08

    Governmental liability for motor-vehicle use by an employee (§ 101.021), damage caps (§ 101.023), the emergency-response exception (§ 101.055), the six-month notice and city-charter notice provisions (§ 101.101), and election of remedies (§ 101.106).

  • Penal Code Chapter 38, including §§ 38.01, 38.12, 38.123 and 38.18

    Texas Legislature · checked 2026-11-08

    Definition of soliciting employment, barratry offenses, the 31st-day rule for written solicitations after an accident, unauthorized practice of law in injury claims, and misuse of crash-report information for solicitation.

  • Property Code Chapter 55, Hospital and Emergency Medical Services Liens

    Texas Legislature · checked 2026-11-08

    When a hospital or EMS lien attaches, the 72-hour admission rule, the amount limits, how a lien is secured by filing with the county clerk, notice to the patient, and when a release is not valid.

  • Transportation Code Chapter 552, Pedestrians and Other Sidewalk Users

    Texas Legislature · checked 2026-11-08

    Walk signals, crosswalk right-of-way, crossing outside a crosswalk, sidewalk use, driveway yielding, and the driver’s duty of due care.

  • Car Seat Use After a Crash

    National Highway Traffic Safety Administration · checked 2026-11-08

    NHTSA’s recommendation to replace car seats after a moderate or severe crash and its five-part definition of a minor crash.