Short answers
Frequently asked questions
Each answer is a starting point with a limit. The linked guides carry the statute language and the official URLs.
Official pages reviewed November 8, 2026.
Is this the City of Houston, the police, or a law firm?
No. Crash Steps is an independent educational publisher. It is not a law firm, not an attorney-referral service, and not a government agency. Reading it does not create an attorney-client relationship, a patient relationship, or an agency relationship. Nothing on the site is a solicitation for legal work.
Do I always have to call the police after a Houston crash?
Texas Transportation Code § 550.026 requires immediate notice in the crashes it describes: injury or death, or damage so a vehicle cannot be normally and safely driven. Where you call depends on whether the spot is inside a city, within 100 feet outside a city, or farther out. Separate from that statute, HPD’s contact page says to use 911 for an emergency and (713) 884-3131 for non-emergency police service inside Houston city limits. If you are unsure, calling 911 is the safety step. This site cannot tell you that your crash is too small to report.
Should I move the cars?
On a main lane, ramp, shoulder, median, or adjacent freeway area in a metropolitan area, § 550.022(b) tells each driver to move the vehicle when every vehicle can be normally and safely driven. A vehicle meets that test in the statute only if it does not need a tow and can be driven under its own power in its usual manner, without more damage or hazard. If a car will not move safely, do not push it through traffic. City freeway guidance for a disabled vehicle says to stay belted if you are not injured. That guidance is not a medical exam.
When can I get the Houston police crash report?
The sources do not agree on a single wait, so this site will not invent one. Section 550.062 gives an investigating officer until the 10th day after the crash to file the written report with TxDOT when the report is required. HPD’s records page says accident reports need 5 to 8 days of processing. HPD’s December 2025 request form says not to submit a request until at least 10 days after the crash. Report filing and appearance in a purchase search are separate stages; no download date is guaranteed here. Use the instructions on the official page you are following that day.
What if it happened in Harris County but not in the City of Houston?
Houston Police investigate inside the City of Houston. Other incorporated cities have their own police departments. Unincorporated Harris County is the Sheriff’s Office’s usual territory, and the sheriff publishes a non-emergency number and a traffic-crash section on its site. A “Houston” mailing address can sit outside the city limits. The crash location controls, not the driver’s home address. Within 100 feet outside a city, § 550.026 allows notice to that city’s police or the sheriff.
What if the other driver has no insurance?
Texas law still requires drivers to be able to show financial responsibility, and TDI describes the minimum liability amounts as $30,000 / $60,000 / $25,000. Those minimums pay other people when you are at fault. They do not repair your own car. TDI says uninsured/underinsured motorist coverage, if you kept it, is the coverage aimed at a driver with no insurance or too little insurance, and that collision coverage is another way a policy may pay for your car. Whether a claim is paid depends on the policy. This site cannot tell you that yours will be.
What if the other driver left?
Get to safety and call 911. Do not chase. Try to remember a plate, color, and direction only if you can do that safely. Chapter 550 makes failing to stop a criminal offense in the situations the statute describes, with different classifications for injury, death, and property damage. That is a description of the statute, not a prediction of a charge. TDI says collision coverage or uninsured/underinsured property-damage coverage is what may pay to repair your car after a hit-and-run, if your policy has it. Liability coverage does not repair your own car.
When should I seek medical care?
Call 911 if someone may be seriously hurt or you are not sure. CDC’s mild traumatic brain injury page lists danger signs after a bump, blow, or jolt to the head, including a worsening headache, repeated vomiting, seizures, weakness, slurred speech, unequal pupils, confusion, or a person who cannot be woken. CDC also says symptoms can appear later and that a possible concussion should be seen by a health care provider. Those pages are not a crash triage tool, and they do not rule injury out. This site cannot tell you that you are well.
How long do I have to file a lawsuit?
Civil Practice and Remedies Code § 16.003 states a two-year period for many personal-injury and wrongful-death suits, and it names exceptions. Other laws can toll a deadline or add a notice step. Notice rules can be shorter when a city, county, or other government might be a defendant. This guide does not state a City of Houston charter notice period, because that charter text was not re-verified here, and it does not calculate a date for any person. A countdown on a website is not your deadline.
Does the checklist create a record I can send to an insurer?
No. The checklist stores only which step-ids are marked, in local storage on this browser. It does not store a story, a photo, a name, a plate, or a policy number. Marks are not notice to the police, not a claim, and not evidence. Use your own notes for anything an insurer or an officer asks you to keep.
Questions from the detailed playbooks
Start with the short answer, then open the workflow for context, limitations and official sources.
Can I edit the PDF before sending it?
Keep the official original intact. Put comments in a clearly separate document; an edited copy is not an official correction.
Read: A wrong detail in your crash report: a correction workflow →Will the CR-3 purchase include video?
TxDOT says dashcam video, field notes and on-scene photographs are not part of its crash-report custodial files. Ask the investigating agency about those records.
Read: Beyond the CR-3: finding the right Houston records route →Can one crash involve both kinds of claim?
Yes. You may be communicating with your own insurer and another driver’s insurer. Keep the policy, coverage, dates and documents distinct.
Read: Your insurer or theirs? Build the right claim file →Should I upload records to this site?
No. There is no upload or claim-submission service. The organizer records category checkmarks in tab memory only.
Read: Build a document log an adjuster can actually follow →Does a supplement guarantee more payment?
No. TDI describes discussion with the adjuster when more damage is found. Coverage, the supported work and any remaining disagreement still need review.
Read: Hidden damage: hand off a repair supplement without losing the trail →Does this guide calculate my car’s value?
No. It helps organize the report inputs and comparable evidence. It publishes no invented valuation formula or outcome.
Read: Build a total-loss valuation packet, not an invented car price →Does an open claim keep my rental covered?
Not automatically. Confirm the authorized period and limits. TDI notes that rental payment can stop shortly after a total-loss notification.
Read: Your rental ends before the crash file does: a practical plan →Does a claim number mean storage is covered?
No. Ask the insurer what costs and dates it has authorized. Preserve invoices and any written response.
Read: After the tow: a Houston paperwork and release plan →Does being a passenger guarantee coverage?
No. TDI describes coverages that can include passengers, but policy terms and the facts matter. Ask which coverage is being considered.
Read: Passenger after a crash: keep your own record, not the driver’s story →Is a short apology note enough after hitting an unattended car?
Section 550.024 describes particular information and placement requirements. Read the statute; a generic apology is not the full information it names.
Read: A parked car was hit: separate scene duties from the claim file →Can impact order determine fault here?
No. This guide does not assign fault or percentages from a vehicle sequence or damage description.
Read: Several vehicles, one crash: organize the file without guessing fault →Is six months a safe waiting period?
No. Section 101.101 also recognizes lawful city charter or ordinance notice provisions, which may be shorter. The calendar illustration is not your deadline.
Read: A government vehicle was involved: a records request is not claim notice →Does every police call produce a CR-3?
Do not assume so. Ask the investigating agency what record or investigation exists; a service reference is not necessarily an officer crash report.
Read: No officer investigated: build a careful private crash record →Should I annotate the original image?
Keep an untouched original and annotate a clearly labeled working copy. This preserves the distinction between source material and your explanation.
Read: Photos and dashcam files: preserve originals and a readable index →Does every denial use the same appeal route?
No. Coverage, responsibility, amount and missing-document issues differ. Identify the insurer relationship and stated reason before reviewing the appropriate options.
Read: An auto claim was denied: read the reason before choosing the next step →Can TDI decide crash fault or damage value?
TDI’s auto guide says it cannot decide who was at fault or determine damage amounts. Its complaint process is not a substitute for every dispute procedure.
Read: Prepare a TDI auto-insurance complaint packet without overstating it →Can the insurer require its preferred shop?
TDI says a company may suggest shops but cannot require a shop from its list. Payment and the agreement with the shop remain separate questions.
Read: Before signing at a repair shop: a questions-first handoff →Does the ledger show what an insurer owes?
No. It adds your recorded paid expenses and reimbursements. Coverage, causation, reasonableness and legal recoverability are not determined.
Read: A private expense file: track actual spending without valuing a claim →Is the declarations page the entire policy?
No. TDI describes it as a summary of coverages, limits and deductibles. Definitions, conditions, exclusions and endorsements also matter.
Read: Read the declarations page before the next coverage call →Can a relative automatically obtain every crash record?
Do not assume so. TxDOT describes eligibility categories and other custodians have their own processes. Ask what authority or permission is required.
Read: Helping a family member after a crash: organize without taking over →These questions are the ones this publisher chose to answer in public. They are not a consultation. Matching your facts to an answer is legal or medical advice this site does not give. A disclaimer under the answer does not make the answer complete.
Sources for this page
- Texas Legislature: Transportation Code Chapter 550, Collisions and Collision Reports
- Texas Legislature: Transportation Code § 541.002, Governmental authorities
- Texas Legislature: Civil Practice and Remedies Code § 16.003, Two-year limitations period
- Houston Police Department: How to contact HPD
- Houston Police Department: HPD public information requests, accident / crash report section
- Houston Police Department: HPD crash report request form (English), Rev. 12/25
- Harris County Sheriff’s Office: Report Crime page, Traffic Crash section
- Texas Department of Transportation: Crash reports and records
- Texas Department of Insurance: Auto insurance guide
- Texas Department of Insurance: Will your auto insurance pay after a hit-and-run crash?
- Centers for Disease Control and Prevention: Symptoms of mild TBI and concussion
- Texas Legislature: Insurance Code Chapter 542, claim handling and prompt payment
- Texas Legislature: Civil Practice and Remedies Code Chapter 101, Tort Claims
- Texas Department of Insurance: Get help with an insurance complaint